Legal
Privacy Policy
Last Updated: 12 May 2025
Effective Date: 12 May 2025
Angsana ("we", "us", "our") is committed to protecting the personal information of anyone who interacts with our business. This policy sets out how we collect, use, store, and protect personal data in connection with our consulting services. We operate in Malaysia and process data in accordance with the Personal Data Protection Act 2010 (PDPA).
If you have questions about this policy or how we handle your information, contact us at [email protected].
1. Data We Collect
We collect personal data that you provide directly to us and data generated through your use of our website.
Information You Provide
- Name and contact details (email address, phone number)
- Business name and description of your business situation
- Any additional information you include in a contact form or email
- Financial or operational information shared during a consulting engagement
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on site
- Cookie data (see our Cookie Policy)
- Referring URL and device information
2. Legal Basis and How We Use Your Data
Under the PDPA, we process personal data on the following grounds:
Consent
When you submit a contact form or agree to cookies, you consent to the relevant processing activities described in this policy.
Contract Performance
When you engage in one of our consulting services, processing your contact and business information is necessary to deliver that service.
Legitimate Interests
We may process certain data to improve how we communicate and to understand how our website is used, provided this does not override your privacy rights.
Specific Uses
- Responding to enquiries and scheduling conversations
- Delivering consulting services and associated written deliverables
- Sending service-related communications (session reminders, summaries)
- Improving website content and user experience
- Complying with legal and regulatory obligations
We do not use your data for unsolicited marketing without your explicit consent. You may withdraw consent at any time by contacting [email protected].
3. Data Retention
We retain personal data only as long as necessary for the purposes it was collected or as required by law.
- Contact form enquiries: 12 months from last contact
- Consulting engagement records: 5 years from engagement close (for legal and accounting purposes)
- Website analytics data: 26 months from collection
4. Data Sharing
We do not sell your personal data. We share it only in the following limited circumstances:
- Service providers: We may use third-party tools for website analytics (e.g. Google Analytics) and email communication. These providers are contractually required to handle data securely and only as instructed.
- Legal requirements: We may disclose data if required by law, court order, or government authority.
- Business transfers: If Angsana is involved in a merger or acquisition, personal data may be transferred as part of that transaction. You will be informed in advance.
5. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:
- Encrypted data storage and transmission (SSL/TLS)
- Access controls limited to authorised Angsana personnel
- Regular review of data handling practices
- Prompt notification if a data breach occurs that affects your rights
6. Cookies
We use cookies on this website for analytics and functionality purposes. Essential cookies are necessary for the site to work. Optional cookies (analytics, preferences, marketing) are only activated with your consent. For full details and to manage your preferences, see our Cookie Policy.
7. Your Rights
Under the PDPA (Malaysia) and applicable data protection principles, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for any processing based on consent
- Object to processing based on legitimate interests
- Lodge a complaint with the Department of Personal Data Protection Malaysia
To exercise any of these rights, contact us at [email protected]. We will respond within 21 working days.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
9. Children's Privacy
Our services are intended for business owners and adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us so we can delete it promptly.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
11. Contact
For any questions or requests relating to this privacy policy or your personal data:
Angsana
No. 16, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 13-826 4097